Question 1

What types of treatments do you offer?

Accepted Answer

We offer a range of beauty and skin treatments, including facials, laser treatments, RF needling, and specialized devices like the Purapeel. We also offer relaxation treatments to ensure you are getting the time out you may need.

Question 2

Who will perform my treatment?

Accepted Answer

All treatments are performed by experienced and qualified professionals, Scope of practise and aligning with industry regulations are at the forefront of our values, therefore, advanced skin correction and treatments will only be performed by thermal therapists and dermal clinicians.

Question 3

How do I know which treatment is right for me?

Accepted Answer

We offer thorough consultations before every treatment to assess your skin’s needs and recommend the best options tailored for you. If you are unsure when booking, book ‘clinician decision’ and that will take the guess work away from you.

Question 4

Should I arrive early to my appointment

Accepted Answer

Yes, we recommend arriving 15 minutes early for your appointment. This allows you ample time to check in, complete any necessary forms, and relax before your treatment begins. Arriving early ensures that you receive the full benefit of your scheduled time with us, allowing for a thorough consultation and a more enjoyable experience. If you have any questions or need to update your information, this extra time will also be helpful.

Question 5

What if I’m running late?

Accepted Answer

If you arrive late for your appointment, we will do our best to accommodate you; however, please be aware that your treatment time may be shortened to ensure that we stay on schedule for other clients.

To maximize your experience, we recommend calling ahead if you know you will be late. If you arrive significantly later than your scheduled time, we may need to reschedule your appointment to ensure that you receive the full treatment. Late arrivals and no shows will still be charged the original treatment price unless otherwise discussed.

Question 6

What should I expect during my first visit?

Accepted Answer

During your first visit, you will have a detailed consultation to discuss your skin concerns and treatment goals. We’ll explain the treatment process and answer any questions you may have.

Question 7

Will there be any downtime after my treatment?

Accepted Answer

Downtime can vary depending on the treatment. We will provide you with detailed aftercare instructions to ensure the best results and minimize any downtime.

Question 8

How often should I have treatments?

Accepted Answer

The frequency of treatments depends on your skin type and specific concerns. Our team will help you develop a personalized treatment plan during your consultation.

Question 9

What products do you use in your treatments?

Accepted Answer

We use high-quality, evidence-based products selected for their efficacy and safety. We are proud stockists of Lira Clinical and Ultraceuticals.

Question 10

Do you charge deposits?

Accepted Answer

Yes, we charge a non refundable deposit of 20% for all treatments to protect us from last minute cancellation and no shows.

Question 11

Do you have a cancellation policy?

Accepted Answer

Yes, we have a cancellation policy in place. We kindly ask for at least 24 hours’ notice for cancellations to avoid a cancellation fee.

You can view our full booking policy here.

Question 12

What should I do to prepare for my treatment?

Accepted Answer

Preparation can vary by treatment, but generally, we recommend avoiding sun exposure, certain medications, and skincare products before your appointment. We will provide specific instructions during your consultation.

Question 13

Do you offer consultations for specific skin concerns?

Accepted Answer

Yes, we provide consultations for various skin concerns, including acne, aging, pigmentation, and scarring. Our team will create a tailored treatment plan based on your needs.

Question 14

Do you have gift cards available?

Accepted Answer

Yes, we offer gift cards for treatments and products, making it a perfect gift for any skincare enthusiast.

Purchase a gift card here.

Question 15

Do you offer treatments for men?

Accepted Answer

Yes, we offer a range of treatments suitable for all skin types, including services specifically tailored for men’s skincare needs.

Question 16

Where are you located?

Accepted Answer

Our clinic is located at 23-25 Lloyd Street Moe, with Street parking available.

Get directions here.

FAQ's