Booking Policy

1. Appointment Scheduling:

 

• Appointments can be made online through our website, by phone, or in person during clinic hours.

• A credit card is required to secure your appointment with a 20% deposit taken, This information will remain confidential and will only be used in accordance with our cancellation policy.

 

2. Appointment Confirmation:

 

• We will send a confirmation message via your preferred method (email or SMS) 48 hours before your appointment. This helps ensure that you have the necessary details and can confirm your attendance.

 

3. Arrival Time:

 

• We recommend arriving 15 minutes prior to your scheduled appointment. This allows time for check-in and any required paperwork, ensuring that you receive the full benefit of your treatment.

 

4. Late Arrivals:

 

• If you arrive late, we will do our best to accommodate you; however, your treatment time may be reduced. If you are significantly late, we may need to reschedule your appointment to maintain our schedule for other clients.

 

5. Cancellation Policy:

 

• We require a minimum of 24 hours’ notice for cancellations or rescheduling. If you cancel or reschedule within 24 hours of your appointment, we may charge a cancellation fee equivalent to 50% of the treatment cost.

• If you miss your appointment without notice, we will charge the full amount of the scheduled service to your credit card on file.

 

6. Rescheduling:

 

• If you need to reschedule your appointment, please contact us as soon as possible. We will do our best to accommodate your new preferred date and time. Cancellations can be made by email or phone call and will not be accepted via our social media pages. We still require 24 hours of reshedualing to avoid last minute cancellation fees. 

 

7. No-Show Policy:

 

• A “no-show” occurs when a client fails to attend their scheduled appointment without prior notice. Clients who no-show will be charged the full service fee and will be required to pay in full for future bookings.

 

8. Exceptional Circumstances:

 

• We understand that emergencies can happen. If you need to cancel or reschedule due to unforeseen circumstances, please contact us to discuss your situation. We will handle these cases on an individual basis with confidentiality, respect and kindness, 

 

9. Client Responsibilities:

 

• Clients are responsible for providing accurate information regarding their health and skin conditions during the consultation process. This information is crucial for safe and effective treatment.

 

10. Changes to Policy:

 

• Skin & Tonic reserves the right to amend this booking policy at any time. Clients will be informed of any changes, and the updated policy will be available on our website.

 

Thank you for your understanding and cooperation. We look forward to welcoming you to Skin & Tonic Gippsland!